FAQ

There is no refund, exchange or cancellation available on custom, made to order items.

Every item you order at Sheridan Lane is printed for you on-demand.

That is what distinguishes us from other e-commerce retailers. Returns aren't put back on our warehouse shelves, as we can't resell them. But I want to make sure that you have all the information you need to make the right choice and are happy with your order. 

Please contact us before your purchase if you are unsure about the fit or size for you. I would love to help you out to make sure you are happy with your choice. 

If your item is faulty, please contact me to discuss a replacement. 

 

What methods of payment do you accept?

Visa, Mastercard & Paypal. 

Do I have to pay international taxes and duties?

Your order may be subject to International import duties and taxes, which are levied once a shipment reaches your country. We cannot control and are not responsible for any duties/taxes applied to your package upon delivery. You will be responsible for paying additional charges for customs clearance. Customs policies vary widely from country to country, please contact your local customs office for further information. 

Can you send my order as a gift for customs purposes?

No. The purchase price needs to be stated correctly on our parcels. If an item is on sale we will declare the sale price and not the original retail price. 

How should I wash my printed garments?

Digitally printed shirts can be expected to wear over time, due to the nature of the soft and natural water-based inks. There are ways to prolong the life of your custom print. We suggest the following care instructions:

  • Machine wash cold (or hand wash)
  • Gentle cycle only with mild detergents
  • Do not bleach
  • No fabric softener
  • Do not dry clean
  • Hang dry or tumble dry on very low settings.

 

How long will my order take to arrive?

For all orders, it takes roughly 7-10 business days to print & deliver your order using Australia Post. Some places outside metro may take a tad bit longer. There are also some delays with postage due to the current COVID-19 climate. We are doing everything we can to get your order to you as soon as possible. 

How secure is your store?

Our store is powered by Shopify. Shopify is certified Level 1 PCI DSS compliant. This compliance extends to all online stores powered by Shopify.